Terms and Conditions
Effective Date: February 10, 2025
Welcome to Shine Gemm! By accessing or using our website shinegemm.com and making purchases from us, you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully before using our website. If you do not agree with any part of these terms, please refrain from using our website or services.
1. Acceptance of Terms
By using our website, placing an order, or using any services provided by Shine Gemm, you agree to abide by these Terms and Conditions, as well as any other terms or policies referenced herein. We reserve the right to change, modify, or update these Terms at any time, and any changes will be reflected on this page with the updated “Effective Date.” Please review these Terms periodically for any updates.
2. Use of the Website
You agree to use the Shine Gemm website only for lawful purposes and in a way that does not infringe upon the rights of others or restrict or inhibit anyone else’s use and enjoyment of the website. You may not use the website to transmit or upload any unlawful, harmful, or offensive content or engage in any fraudulent activity.
3. Account Registration
To make purchases or access certain features of the website, you may be required to create an account. You agree to provide accurate and complete information when creating your account, and you are responsible for maintaining the confidentiality of your account details. You must notify us immediately if you believe your account has been compromised.
4. Product Availability and Pricing
- Product Availability: All products are subject to availability. While we make every effort to ensure accurate inventory, there may be occasions when items are unavailable after your order is placed. If this occurs, we will notify you and offer an alternative or process a refund.
- Pricing: Prices are displayed in U.S. dollars (USD) and may be subject to change without notice. The final price will be confirmed during the checkout process. Prices do not include taxes or shipping charges, which will be calculated based on your shipping address and order total.
5. Order Process
- Order Confirmation: After placing an order, you will receive an email confirming your order details. This is not an acceptance of your order but merely an acknowledgment that we have received it.
- Order Acceptance: Your order is considered accepted when your payment has been processed successfully, and we have shipped your items. If we are unable to fulfill your order for any reason, we will notify you and offer a refund or alternative solution.
- Order Modifications: Once an order is placed, it may be difficult to modify or cancel. If you wish to make changes, please contact us immediately. If your order has already been processed or shipped, you will need to initiate a return once the item arrives.
6. Payment and Billing
- Payment Methods: We accept major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and other payment methods available at checkout.
- Payment Authorization: You authorize us to charge your payment method for the total purchase amount, including shipping and taxes, if applicable. By providing payment details, you confirm that the payment method is valid and that you are authorized to use it.
- Billing Information: You agree to provide accurate billing information, including a valid address and payment details. If there is an issue processing your payment, your order may be delayed or canceled.
7. Shipping and Delivery
- Shipping Methods: We offer various shipping options, and shipping fees will be calculated at checkout based on your delivery location and the shipping method selected.
- Processing Time: Orders are typically processed within 1-3 business days. Delivery times vary depending on your shipping address and the method selected. While we strive to meet estimated delivery times, delays due to factors such as weather, holidays, or carrier issues may occur.
- Shipping Charges: Shipping fees are non-refundable, except in cases where we have made an error in processing the order.
8. Returns and Refunds
Please refer to our Return and Refund Policy for full details on returns, exchanges, and refunds.
- Eligibility for Returns: Items can be returned within 30 days of receipt, provided they are unused, in original packaging, and in the same condition as when received.
- Refunds: Refunds are issued to the original payment method after we receive and inspect your returned items. Please note that shipping costs are non-refundable unless the return is due to our error.
9. Intellectual Property
- Copyright: All content on this website, including text, graphics, images, logos, videos, and software, is the property of Shine Gemm or its content suppliers and is protected by U.S. and international copyright laws. You may not reproduce, distribute, or use any of this content without prior written consent.
- Trademarks: Shine Gemm and any related logos are trademarks of Shine Gemm. You may not use these trademarks without our express written permission.
10. Limitation of Liability
To the fullest extent permitted by law, Shine Gemm shall not be liable for any indirect, incidental, special, or consequential damages arising out of your use or inability to use the website or products. Our liability is limited to the amount you paid for the product in question.
11. Indemnification
You agree to indemnify and hold Shine Gemm, its affiliates, employees, agents, and licensors harmless from any claims, damages, losses, liabilities, and expenses (including legal fees) arising out of your use of the website, your violation of these Terms and Conditions, or any infringement of third-party rights.
12. Force Majeure
We are not liable for any delay or failure in the performance of our obligations under these Terms and Conditions due to causes beyond our reasonable control, including but not limited to natural disasters, acts of war, strikes, labor disputes, or other events beyond our control.
13. Privacy and Data Protection
Your use of our website is governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information.
14. Changes to These Terms
We reserve the right to modify, update, or change these Terms and Conditions at any time. Changes will be posted on this page with the updated “Effective Date.” Please review this page periodically for updates.
15. Governing Law and Dispute Resolution
These Terms and Conditions are governed by and construed in accordance with the laws of the state of Michigan, United States. Any disputes or claims arising from these Terms will be resolved through binding arbitration in Michigan, in accordance with the rules of the American Arbitration Association.
16. Severability
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
17. Contact Information
If you have any questions or concerns about these Terms and Conditions, please contact us:
- Email: contact@shinegemm.com
- Phone: (616) 891-5862
- Street Address: 5248 Swanwood St SE #43, Caledonia, Michigan (MI), 49316, United States
- Website: shinegemm.com
