Shipping Policy
Effective Date: February 10, 2025
At Shine Gemm, we strive to provide a seamless and efficient shipping experience. Please review the following details of our shipping policy before placing your order.
1. Shipping Methods and Costs
- We offer various shipping options, including standard, expedited, and express delivery. The available options and costs will be displayed during checkout based on your location and order details.
- Shipping costs are calculated based on the weight, size, and destination of your order.
2. Order Processing Time
- Orders are typically processed within 1-3 business days.
- Orders placed on weekends or holidays will be processed on the next business day.
3. Delivery Time
- Delivery times vary depending on your chosen shipping method and location. Estimated delivery times will be provided at checkout.
- Please note that unforeseen delays due to weather, customs, or carrier issues may occur.
4. Tracking Information
- Once your order is shipped, you will receive a tracking number via email to monitor your shipmentâs progress.
- Please allow up to 24 hours for tracking information to update.
5. International Shipping
- We offer international shipping to select countries. Shipping fees, customs duties, and taxes may apply and will be the responsibility of the recipient.
- Delivery times for international orders vary based on destination and customs clearance processes.
6. Shipping Restrictions
- Some products may have shipping restrictions due to size, weight, or regulations in certain regions.
- If we cannot ship an item to your address, we will notify you promptly.
7. Lost or Delayed Packages
- If your package is delayed or lost, please contact us at contact@shinegemm.com or (616) 891-5862, and we will assist you in resolving the issue.
