Sales Policy
Effective Date: February 10, 2025

At Shine Gemm, we are committed to offering high-quality products and an excellent shopping experience. By purchasing from our website shinegemm.com, you agree to the terms outlined in this Sales Policy. Please read it carefully before completing your purchase.

1. Pricing and Payment

  • Pricing: All prices listed on our website are in U.S. dollars (USD) and are subject to change without notice. Prices do not include taxes, shipping, or handling fees, which will be calculated and displayed at checkout.
  • Payment Methods: We accept the following payment methods:
    • Major credit and debit cards (Visa, MasterCard, American Express, Discover)
    • PayPal
    • Other secure payment options available at checkout
  • Payment Authorization: When you place an order, we will process your payment immediately. If there are any issues with payment authorization, we will contact you for clarification. If the payment cannot be processed, your order will not be completed.

2. Order Processing

  • Order Confirmation: After placing an order, you will receive an email confirmation with the details of your order. This confirmation does not signify acceptance of the order but acknowledges receipt of your request.
  • Order Acceptance: We reserve the right to accept or decline any order. Acceptance occurs once payment has been processed and the items are shipped. If we cannot fulfill an order due to inventory issues or other reasons, we will notify you and may offer an alternative product or issue a refund.
  • Order Modifications and Cancellations: Orders can only be modified or canceled before they are processed and shipped. Once an order has been shipped, it cannot be modified or canceled. Please contact us immediately at contact@shinegemm.com or (616) 891-5862 for changes or cancellations.

3. Product Availability

  • Inventory: We strive to ensure that all products listed on our website are available. However, stock levels may fluctuate, and items may become unavailable after your order is placed. If an item is out of stock or discontinued, we will notify you promptly.
  • Backorders: If an item is on backorder, we will provide an estimated restock date. You may choose to wait for the item, select a different product, or cancel the order for a full refund.

4. Shipping and Delivery

  • Shipping Methods: Various shipping options are available, and costs are calculated during checkout based on your location and selected shipping method.
  • Processing Time: Orders are typically processed within 1-3 business days. Processing times may vary during peak seasons or due to stock availability.
  • Delivery Times: Delivery times depend on the shipping method and destination. While we strive to meet estimated delivery dates, delays may occur due to factors outside our control (e.g., weather, carrier delays).
  • Shipping Costs: Shipping fees are calculated based on the shipping method and delivery address and are displayed during checkout.

5. Sales and Promotions

  • Discounts and Coupons: From time to time, we may offer discounts, promotions, or sales. Terms, including start and end dates, exclusions, and coupon codes, will be clearly stated. Only one coupon or discount code may be applied per order unless specified otherwise.
  • Price Adjustments: We do not offer price adjustments or refunds for differences if an item’s price is reduced shortly after purchase.

6. Taxes

  • Sales Tax: Sales tax will be applied to orders where applicable, based on the shipping address and current tax rates. Sales tax will be calculated during checkout.

7. Returns and Refunds

For detailed information, refer to our Return and Refund Policy.

  • Return Eligibility: Items may be returned within 30 days of delivery if they are unused, in original packaging, and in new condition.
  • Refunds: Refunds are issued to the original payment method once the return is received and processed. Shipping costs are non-refundable unless the return is due to our error.

8. Product Warranty

We stand behind the quality of our products. If you receive a defective or damaged item, please contact us immediately at contact@shinegemm.com or (616) 891-5862. We will work with you to resolve the issue through a refund or replacement product.

  • Proof of Damage: Photos of the damage may be required to expedite claims.

9. Limitation of Liability

To the fullest extent permitted by law, Shine Gemm shall not be liable for indirect, incidental, special, or consequential damages resulting from the use of our website or products. Our total liability will not exceed the amount you paid for the product in question.

10. Indemnification

By purchasing from Shine Gemm, you agree to indemnify and hold harmless Shine Gemm, its affiliates, employees, agents, and suppliers from any claims, damages, losses, or expenses arising from your use of our website or products.

11. Force Majeure

We are not liable for any delay or failure to perform under these terms due to circumstances beyond our control, including but not limited to acts of God, natural disasters, labor disputes, or other unforeseen events.

12. Changes to This Sales Policy

We reserve the right to update or modify this Sales Policy at any time. Changes will be posted on this page with the updated “Effective Date.” Please review this page regularly to stay informed about updates to our policies.

13. Contact Information

If you have any questions or concerns about this Sales Policy or need assistance with your order, please contact us:

  • Email: contact@shinegemm.com
  • Phone: (616) 891-5862
  • Street Address: 5248 Swanwood St SE #43, Caledonia, Michigan (MI), 49316, United States
  • Website: shinegemm.com