Sales Policy

Effective Date: December 10, 2024

At Shine Gemm, we are committed to offering high-quality products and an excellent shopping experience. By purchasing from our website shinegemm.com, you agree to the terms outlined in this Sales Policy. Please read it carefully before completing your purchase.

1. Pricing and Payment

  • Pricing: All prices listed on our website are in U.S. dollars (USD) and are subject to change without notice. Prices do not include taxes, shipping, or handling fees, which will be calculated and displayed at checkout.

  • Payment Methods: We accept the following payment methods:

    • Major credit and debit cards (Visa, MasterCard, American Express, Discover)
    • PayPal
    • Other secure payment options available at checkout

  • Payment Authorization: When you place an order, we will process your payment immediately. If there are any issues with payment authorization, we will contact you for clarification. If the payment cannot be processed, your order will not be completed.

2. Order Processing

  • Order Confirmation: After placing an order, you will receive an email confirmation with the details of your order. This confirmation does not signify acceptance of the order but acknowledges receipt of your request.

  • Order Acceptance: We reserve the right to accept or decline any order. Acceptance of your order occurs once payment has been processed and the items are shipped. If we cannot fulfill an order due to inventory issues or other reasons, we will notify you and may offer an alternative product, or issue a refund.

  • Order Modifications and Cancellations: Orders can only be modified or canceled before they are processed and shipped. Once an order has been shipped, it cannot be modified or canceled. If you need to change or cancel your order, please contact us immediately at contact@shinegemm.com or (616) 891-5862.

3. Product Availability

  • Inventory: We make every effort to ensure that all products listed on our website are available. However, stock levels may fluctuate, and items may become unavailable after your order is placed. In the event that an item is out of stock or discontinued, we will notify you as soon as possible.

  • Backorders: If an item is on backorder, we will provide an estimated restock date. You may choose to wait for the item to become available, select a different product, or cancel the order for a full refund.

4. Shipping and Delivery

  • Shipping Methods: We offer various shipping options, and shipping costs will be calculated during checkout based on your location and selected shipping method.

  • Processing Time: Orders are typically processed within 1-3 business days. Please note that processing times may vary during peak seasons or due to stock availability.

  • Delivery Times: Delivery times depend on the shipping method and destination. While we strive to meet estimated delivery dates, delays may occur due to factors outside of our control (e.g., weather, carrier delays). Please track your order using the tracking number provided after shipment.

  • Shipping Costs: Shipping fees are calculated based on the shipping method and the delivery address. You will be informed of the total shipping cost during the checkout process.

5. Sales and Promotions

  • Discounts and Coupons: We may offer discounts, promotions, or sales from time to time. The terms of each promotion, including the start and end dates, exclusions, and coupon codes, will be clearly stated. Only one coupon or discount code can be applied per order, unless otherwise specified.

  • Price Adjustments: If the price of an item you purchased is reduced shortly after your purchase, we do not offer price adjustments or refunds for the difference.

6. Taxes

  • Sales Tax: Sales tax will be applied to orders where applicable, based on the shipping address and the current tax rates in that location. Sales tax will be calculated during the checkout process.

7. Returns and Refunds

Please refer to our Return and Refund Policy for detailed information about returns, exchanges, and refunds.

  • Return Eligibility: Items can be returned within 30 days of delivery, provided they are unused, in original packaging, and in new condition.

  • Refunds: Refunds will be issued to the original payment method once we receive and process the return. Please note that shipping costs are non-refundable unless the return is due to our error.

8. Product Warranty

We stand behind the quality of our products. If you receive a defective or damaged item, please contact us immediately at contact@shinegemm.com or (616) 891-5862. We will work with you to resolve the issue by either issuing a refund or sending a replacement product.

9. Limitation of Liability

To the fullest extent permitted by law, Shine Gemm shall not be liable for any indirect, incidental, special, or consequential damages resulting from the use of our website or products. Our total liability will not exceed the amount you paid for the product in question.

10. Indemnification

By purchasing from Shine Gemm, you agree to indemnify and hold harmless Shine Gemm, its affiliates, employees, agents, and suppliers from any claims, damages, losses, or expenses arising from your use of our website or products.

11. Force Majeure

We are not liable for any delay or failure to perform under these terms due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, labor disputes, or other unforeseen events.

12. Changes to This Sales Policy

We reserve the right to update or modify this Sales Policy at any time. Any changes will be posted on this page with the updated “Effective Date.” Please review this page regularly to stay informed about any changes to our policies.

13. Contact Information

If you have any questions or concerns regarding this Sales Policy, or if you need assistance with your order, please contact us at: